Contact Us
We're here to help customers and surveyors get the most out of the marketplace.
The fastest way to reach us is by email. Choose the channel that fits your enquiry below — your message goes to the same team, and the subject line helps us route it to the right people.
For customers
Help with requesting a survey, quotes, bookings, scheduling, reports, invoices or refunds.
[email protected]For surveyors
Help with onboarding, verification, your profile, listings, calendar, leads or payouts.
[email protected]Partnerships
For brokers, insurers, P&I clubs, classification bodies and other organisations who want to work with us.
[email protected]General enquiries
For anything else, email us at [email protected]. Book My Survey is operated by ShipSmith Group.
Response times
We aim to respond to enquiries within one to two business days. Time-critical booking issues are prioritised — please include your booking reference and a clear description so we can help quickly.
Privacy and safety
For privacy requests, see our Privacy Policy. To report a safety concern or an issue with a booking, profile or report, see Trust & Safety.